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Charity communicator coronavirus resources

A hub of useful information and advice from the sector and beyond to help charity communicators in these unprecedented times.

It’s safe to say all our lives have changed since the start of the pandemic. We are in the midst of unprecedented circumstances and the continuing uncertainty that coronavirus brings is one that is not going away any time soon. Almost overnight what we all considered to be normal day-to-day life radically changed and now we must all find a way to cope with the new status quo of staying indoors, social distancing and finding new ways of working remotely.

The inescapable new reality we currently face brings with it the challenge of losing face-to-face contact with the people we as charity communicators are here to support and forces us all to think about how we can most effectively continue communicating in the weeks and months ahead. Strategic communications at times like these are more important than ever and we want you to know that we have your back for all the challenges to come. Charity communicators as ever play a vital role in mobilising support for our organisations and in shaping and amplifying a message of hope and agency in a time of crisis and we want to make sure you have the tools to do just that.

Remember: the charity community is strong and we will get through these difficult times together.

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  • Up for sharing your charity’s story of how things are affecting you? Contact us directly.
  • Looking for other helpful resources? Check out the list below…

Sector action points

Talking about coronavirus and poverty: a guide to framing your messages – JRF

Guidance on clear narratives and ways to frame calls for government support

Impact of COVID-19 on charity communications survey – MediaTrust and CharityComms

Latest CharityComms tips for coping with coronavirus and changing ways of working

Finding your spark: how to get a job during Covid-19

Great charity advice on looking after mental health

Using supporter centric solutions to improve the donor experience

Five steps to framing messages on coronavirus and poverty

Crisis communications for charities: best practice guide

Digital remote working tools: sector tips 

Beyond numbers: the long-term impact of coronavirus on charities and why collaboration is so important

How to support staff wellbeing during Covid19

Learning new skills from your home office

How to adjust to working from home

Our survey with Media Trust reveals the challenges you are facing

How do you maintain a sense of team remotely?

Fundraising during Coronavirus – Maintaining and building your relationship with supporters

How can charities use data to help communities during Covid-19?

Inspiring virtual charity fundraiser ideas

Covid-19 and CharityComms – CharityChat podcast interview with CC CEO Adeela Warley

How to make short term comms solutions a part of long term strategy too

Engagement strategies for charities

Digital campaigning in the time of Covid

Sign up to be a charity shop volunteer

Planning for a new job: what to do when it’s time to move on

What is the role of comms teams in responding to social crises?


Homeschooling advice for parents

Top tips for parents working at home with kids during coronavirus

Homeschooling during lockdown – SCOPE

Supporting staff caring for children – Mind

Homeschool essentials – Independant

Support for families during COVID-19 – Home-Start

Free resources to help children and young people to explore what it means to Express Yourself – Place2Be

Activity sheets and posters – RNLI

Kindness activity pack – British Red Cross

Fun activities for families – Rainbows Hospice

Coronavirus: How to Work From Home While You Have a Family – CoursesOnline

141 free resources for home learning – Tes

Article of the Week – remote learning – unicef


Useful sector resources to bookmark

Coronavirus: practical support and information – NCVO

Coronavirus updates: live blog – Third Sector

Free Coronavirus Resources for Charities – Lightful

Coronavirus Comms, Crisis Communication Best Practices – Empower

Coronavirus comms  planning ahead – Madeleine Sugden

Framing Covid19 – Frameworks Institute

COVID-19 (Coronavirus)  support and resources – PRCA

Coronavirus tech handbook – Newspeak House

Working from home retro – The Developer Society

Free Global Media and News Tracker – LexisNexis

Free digital communications resources for charities to use during coronavirus – MediaTrust

COVID-19 Response Toolkit: Event Management and Fundraising Resources – Blackbaud

Digital fundraising for small charities (in a hurry) – Reason Digital

Hand-washing infographic

Free volunteer platform – MediaTrust

Free resources to help charities – The Brand Blog

Free online guide to virtual fundraising for charities – Charity Digital

Your guide to survive-and-thrive the post-covid environment (briefing) – Civil Society Consulting

Delivering financial support during Coronavirus – ACO 

How to prioritise digital marketing tactics – Fresh Egg

How to make the most of your charity’s social media during lockdown – Civil Society

Quick guide to virtual fundraising – Volunteering Matters.

Charity Fraud Awareness Hub – ON24

How to improve cyber security within your charity – NCSC

How charities can survive, adapt and thrive through the crisis – CAF 

Free images to illustrate your coronavirus content – Fundraising UK

How to support staff wellbeing during coronavirus – NCVO 

Catalyst and The National Lottery Community Fund COVID-19 Digital Response

Five charities who are switching it up during the pandemic – Reason Digital

Support for fundraisers who have been made redundant – Institute of Fundraising

The Organiser’s Activity Book – Tactical Tech

COVID-19 Resource Center for Nonprofits – Donorbox

Become a digital volunteer for a grassroots charity – Localgiving

6-month training programme – Beyond

Best practice for internal teams comms – Charity Digital

Are you using the most accessible remote working platforms? – Civil Society

Our coronavirus resources for the second lockdown – Think NPC

Age-positive images: Guide and terms to using our image library – The Centre for Ageing Better

Age-positive image library launched to tackle negative stereotypes of later life – The Centre for Ageing Better

Making your job application more attractive during the Covid-19 pandemic – nfpSynergy

Wellbeing and fundraising – Chartered Institute of Fundraising


Online training videos

Writing opinion pieces during coronavirus – Peter Gilheaney, Forster Communications

Turning cancelled events into digital events – Vanessa Weddell, CharityComms

How to create viral campaign videos in lockdown

Free course:  Fundraising in the Time of the Coronavirus – Philantropia


More great reads from across the charity sector network and beyond

“Better Stories”: How to support people to do great media interviews – OnRoad Media

Work from home like a winner – Charity Nikki

Bring you whole shelf to work – The Unmistakeables

Ten tips for staying productive when working from home – Cantarus

Building a digital workforce – NCVO

How to get people to actually participate in virtual meetings – Harvard Business Review

How to run an online workshop – Brand by Me

10 tips for working from home – JustGiving

Remote Working: Sharing what we have learned – The Blurt Foundation

Zoom meet ups: 5 top tips for meetings without uninvited guests

Eight tips for managing remote teams – Lightful

PR tips for during coronavirus – Heather Collins, Do Good PR

Framing COVID-19: Talking about what comes next – Frameworks Institute

A how to guide for virtual fundraising events – Charity Fundraising 

7 tips for finding focus and reducing digital distractions – Asana

Audience engagement during and beyond the pandemic – Sarah Fitzgerald, Self Comms

Seven tips for running better remote meetings – Torchbox

How charities have adapted their content in light of Covid-19 – Lightful

How are charities adapting to Covid-19? – NPC

Working from home: A guide to creating a healthy and productive workspace at home – Cotswold Co

Fundraising support for charities – Ecclesiastical

How Nonprofits Have Reframed Their Messaging in the Wake of Coronavirus

Principles for building trust in messaging – A guide to the principles of COVID-19 vaccine communications – Verified


Advice for looking after wellbeing and mental health in turbulent times

Mental health and Covid-19 webinar series – United for global mental health

Coronavirus and work advice hub – Mind

Top tips for supporting your team’s mental health whilst working from home – British Red Cross

Your Self-Care Toolkit For Dealing With The Tough Months Ahead – Huffpost

How to have things to look forward to right now- happiful

Wellbeing guide for comms professionals – CharityComms

Five ways charity communicators can emotionally protect themselves – CharityComms

Coronavirus and your wellbeing – Mind

Looking after your mental health during the coronavirus outbreak – Mental Health Foundation

When home becomes the workplace: mental health and remote work – Forbes

The Journal – The Mind Map (Wellbeing articles)

Mindfulness Tips from ellenor’s head of wellbeing: