Job ad: Head of Events

About the role

We’re looking to recruit a highly organised, proactive and enthusiastic head of events to join the busy CharityComms team. The head of events will oversee and manage the CharityComms events programme, ensuring a varied portfolio that meets the needs and expectations of our members, generating revenue and driving membership and brand engagement.

We have an exciting events calendar (with over 60 events planned in 2019) to support our growing network of 4,000 individuals from over 500 charities. Find out more here

Purpose of the role:

Strategic development of events

  • To develop and implement an innovative and cost-effective events strategy to engage existing members and help recruit new members and partners
  • Working closely with the senior content producer to create best practice for the events portfolio
  • To develop an appropriate pricing strategy for the events portfolio to help maximise income and support the financial sustainability of CharityComms
  • Working with the CEO and trustees to inform the development of the events programme to support the strategic goals of CharityComms

Events management

  • To lead on managing workshops and special interest groups, recruiting and managing the steering groups and event suppliers, identifying, securing and briefing speakers and managing the events on the day
  • To lead on the development of new events products and services – scoping, testing and evaluating the performance and return on investment
  • To lead on improving the events experience, on and offline, finding ways to increase access to events, improve the physical environment and the remote streaming service
  • To lead on gathering delegate feedback and using this insight to inform changes and improvements
  • To research and book venues for conferences, seminars and members’ lunches which enhance the event experience and ensures value for money for CharityComms
  • To lead and manage all events (bar UK-Wide) on the day
  • To produce Quarterly reports on the events function for the CEO and trustees – working closely with the senior content producer and the events team

Events marketing

  • To lead on the events marketing strategy, working closely with the senior content producer and with the content team to deliver integrated comms plans
  • To promote sponsorship opportunities and recruit and manage new sponsors

Using intelligence for organisational improvement

  • To analyse events data, trends and market research, intelligence and delegate feedback to develop engaging, accessible, relevant and fit for purpose products and services to support delegates’ learning and development
  • To work closely with the senior content producer to commission market research to improve the programme and identify new products and services

Relationship building

  • To represent organisational matters relating to the events programme, and to manage stakeholder relationships and contracts, effectively, obtaining best value for money and high service levels on behalf of CharityComms
  • Attend CharityComms events to meet and engage with members, understanding what they value and how else the organisation can support them

Team management

  • Provide leadership to, and line manage, the events officer and the events assistant

Budget management

  • To manage the events budget, ensuring resources are used effectively and deliver on return on investment


  • To support the CEO to develop and measure the impact of CharityComms plans to meet strategic objectives
  • To feed into and support the development of systems and processes to support the continuous improvement of CharityComms
  • To stand-in for the CEO as required, e.g. chairing CharityComms events, attending trustee meetings, representing CharityComms at external events

Person specification:


  • Experience of working in a professional membership organisation 
  • Experience of leading and delivering an events strategy
  • Experience of developing and managing events services and products
  • Experience of providing management information: events data, trends, market research, insight and customer feedback
  • Experience of using a membership CRM system e.g. Salesforce and using digital channels to market events products and services
  • Experience of budget management, setting and monitoring targets and staff management


  • Highly motivated and goal orientated
  • Empathetic with the goals and vision of CharityComms
  • Excellent communications and interpersonal skills, and the ability to represent CharityComms externally
  • Strategically minded with a practical hands-on approach
  • Excellent organisational and administrative skills
  • Ability to work alone and with others and work under pressure
  • Ability to demonstrate initiative and creativity
  • A good level of IT literacy, including the use of databases (preferably Salesforce) and AV systems
  • Strong budget management skills
  • Commitment to self-directed learning and networking across sectors and keen to share new ways of working with colleagues
  • Maintain an externally facing focus and support CharityComms proactive, results orientated and collaborative culture

Additional info

  • Hours per week: 35 hours. Usually between 9:30 – 5:30. One hour for lunch. Occasional evening and early morning work
  • Annual leave: 25 days holiday pro-rata, plus statutory bank holidays
  • Salary: £35,000 – £40,000 based on experience
  • Location: 2-6 Tenter Ground, Spitalfields, London, E1 7NH. Unfortunately, our office building is not wheelchair accessible.
  • Reporting to: CEO

About CharityComms

CharityComms is a thriving membership network of communications professionals working in UK charities. Our vision is for effective and inspiring communications to be at the heart of every charity’s work for a better world. Our varied and constantly-evolving programme of activities is aimed at raising the standards of communications across the sector and connecting communications professionals through sharing best practice.

How to apply

To apply please send a CV and covering letter addressing how you meet the criteria for this role to:

Sarah Clarke, Membership manager CharityComms, 
020 7426 8881 

Closing date for applications for this role is 9am, Tuesday 28 May 2019

The interviews for this role will take place W/C 3 June 2019 


At CharityComms we value diversity and we’re committed to creating an inclusive culture where everyone can be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will ensure our network benefits from our varied skills and expertise.