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Communications officer

6 September 2016

Reporting to:

Communications manager

Role purpose:

The communications officer has a key role to play in planning and delivering communications to key groups, such as supporters, volunteers or staff. The post holder will write, edit, co-ordinate and publish content across various channels, including the website, social media, and print and online marketing materials. They will also plan and implement communications and marketing campaigns to raise awareness or funds, while progressively improving organisational understanding of what works for different audiences.

Key responsibilities:

  • Field inquiries from stakeholders including journalists, politicians and service users
  • Create press releases and statements as needed
  • Develop, manage and update content for website
  • Maintain social media accounts
  • Plan and create multi-media communications materials
  • Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
  • Provide communications support for campaigns
  • Help market and communicate events, such as seminars, conferences, and events for the public
  • Provide creative, editorial and operational support for communications projects and report on progress
  • Review material regularly, on the basis of feedback if possible
  • Maintain library system for press cuttings, monitor cuttings and report
  • Ensure consistent branding is used
  • Help maintain and build reputation
  • Act as a brand champion
  • Plan/create multi-media communications materials
  • Maintain library system for press cuttings, monitor cuttings and report