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Internal Comms Group – Managing difficult internal comms messages

Internal Communications Group

8 September 2020 15.00 - 16:15

Free and exclusive to CharityComms members and corporate partners

Booking terms & conditions

Attend event

Online via Zoom


Join us for a much needed session on how to manage difficult internal comms messages – we’ll be talking about everything from handling internal comms around consultations, redundancies, redeployments, furloughing, bringing back furloughed staff, and more! We’ll also talk about rebuilding organisational culture and community following furlough.

This event will not be recorded and Chatham House Rules will apply. 

Welcome and housekeeping

Vanessa Weddell 
head of events, CharityComms

On the darkest days, your values must shine

Hear what the team at the Stroke Association have learned from working together to make sure that their values guide messages and plans for difficult topics, like furlough, operating model changes, and moves to remote working.

Kyla Lacey-Davidson, head of engagement & internal comms, Stroke Association

How Action on Hearing Loss manages difficult conversations

Coronavirus has forced charities to have more difficult conversations than ever before. Frankie will share how Action on Hearing Loss has prioritised internal communications and staff engagement at this challenging time. Niamh will present a case study on how they communicated giving up their large London office, and how they’re working with our people on our workspace of the future. And Siddikha will present a case study on how their charity responded to the killing of George Floyd, and how equality, diversity and inclusion is integral to the culture of their charity.

Frankie Garforth, head of internal communications and engagement

Niamh Merrigan, internal communications and engagement officer

Siddikha Mirza, learning and development manager

Agenda Consulting Research

Details on Agenda Consulting research coming soon.

Managing our messaging through times of change

2020 has been a year of huge changes, especially for the charity sector, that has taken us by surprise and we’ve had to make significant changes with little notice! Find out how the Internal Communications team at Cancer Research UK have handled the messaging and the conversation about the changing external world and the affect this has had internally.

Gemma Pike, internal communications specialist, Cancer Research UK

Peer-to-peer discussion

We’ll use breakout rooms for vital peer-to-peer discussion. 


We’ll sign post you to helpful internal comms resources, and you’ll have an opportunity to tell us what additional resources you need. 

Vanessa Weddell 
head of events, CharityComms

Sponsored by

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We specialise in employee and volunteer engagement surveys. Measure, improve and sustain high levels of engagement, so that your organisation can make the greatest impact. Our engagement surveys and research programme create insights so that you, the leaders, can better understand and respond to the dynamics of your sector.

About the Internal Comms Group

This networking group is for CharityComms members working as internal communications leads in UK charities and not-for-profits.

Members will be given the opportunity to meet their peers, compare notes on workplace practices and share successes, ideas, challenges and inspiration. The group is designed to encourage networking and peer-to-peer support, sharing issues in a ‘safe’ and relaxed environment.

If you’d like to be one of the first to hear about these events, please email Lauren to be added to the mailing list.

If you’re interested in presenting at a future event or joining the steering group, please contact Vanessa Weddell.