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Internal Comms – culture change, collaboration and happier teams

Scotland networking group

10 February 2020

“Happiness results in a 12% spike in productivity: unhappy employees are 10% less productive.” from ‘Happiness and Productivity’, Andrew Oswald, University of Warwick (2015)  

Internal comms is often last on the organisational priority list. Internal newsletters, email communication and staff meetings have remained the same for decades and nobody enjoys them. It’s time to bring about culture change, start working collaboratively and focus on building happier, more productive teams.

Packed with practical ideas and case studies, this special session from CharityComms explored some key areas to help make this a reality:

  • Culture change focused on how staff and volunteers communicate & collaborate
  • Online channels to combat email overload
  • Offline, face-to-face, ways of changing how internal comms works in your charity.
  • Using internal comms to drive your organisational strategy

In this session, we heard from three outstanding speakers who have brought about change in their charities.


Internal comms – building guiding principles and choosing the right tools – Lauren Plüss, digital information manager at Young Scot

Connection and change – Jennifer Goff, communications and engagement officer at Waverley Care


Top tips: Top tips for communicating in a crisis – Peter Gilheany, charity director, Forster Communications

Article: Dealing with negative coverage: How the RNLI came out fighting – Rich Ward, social media manager and Amy Caldwell, regional media manager, RNLI

Article: Reputation management is more than crisis response – Ed Coke, founder, Repute Associates

About the Scotland networking group

The Scotland networking group is a network for comms professionals working in Scotland-based charities. 

You’ll be given the opportunity to meet your peers, compare notes on workplace practices and share successes, ideas, challenges and inspiration. The group is designed to encourage networking and peer-to-peer support, sharing issues in a ‘safe’ and relaxed environment.

Each event will focus on a topic which delegates will discuss in small groups before feeding back to the group as a whole. There’ll also be plenty of time for networking.

These networking events are held in Edinburgh or Glasgow, three times a year. 

If there’s a topic you’d like to discuss or if you’d be interested in speaking at a future event, please contact Vanessa.

If you’d like to be one of the first to hear about these events, please contact our events team to be added to the mailing list.