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Social Media Network: Social media crisis plans – how to develop and activate them

Social Media Network
Available On-Demand

Free and exclusive to CharityComms members (charities only).

Booking terms & conditions

Attend event

This event took place on 3 March 2021 and all registered delegates were sent direct access details for the recordings. Please only book your place here if you missed the event the first time round.

This on demand event is free and exclusive to CharityComms members.

If you are a CharityComms member, you can watch these presentations for free by clicking ‘attend event’ above and registering your details. You will automatically be sent the link to the video and the password. Contact us if you have any problems accessing the videos.

If you aren’t a CharityComms member, why not consider becoming a member? 

Join us as we explore social media crisis plans – both how to develop and activate them to help social media teams through a social media crisis. This session will offer a mix practical tips and experiences of charities both small and large. We’ll also have time for some much needed peer-to-peer discussions too. 


Vanessa Weddell 
head of events, CharityComms

Create a social media crisis plan in just 15 minutes

Helpful build practical digital communications skills with clients all over the world. Alasdair will show you how to draft a digital crisis plan from scratch, in just 15 minutes. He’ll show you how to prepare, how to respond and how to avoid common mistakes. Discover how any communications team – large or small – can quickly and easily prepare for a social media crisis.

Alasdair Dick
associate director, Helpful Digital

Navigating the social media pandemic storm: tips and advice on dealing with a social media crisis

Covid-19 created many challenges for charities, not least social media teams. With remote working, cancelled projects and events, a societal focus on the pandemic, how could charities still express their messages, spread awareness and support beneficiaries? Tony will tell us about the social media crisis the Orbis UK faced – a challenge they adapted well to and overcame with some key learnings along the way.

Tony Ngaithe
Social media manager, Orbis UK

Peer-to-peer discussions

We’ll break into small groups to discuss social media crisis plans – what you’re doing, what’s working well and what hasn’t worked so well. 

Crisis practicalities - tools and triage

The team at StrawberrySocial will take you through a ‘quick and dirty’ guide to the tools and techniques that can help you navigate a crisis. What do you need to have set-up and ready to roll? They will discuss crisis triage and relate options as to the ‘best to have’ as well as the ‘make do’ approach – for, as we know, very little that is useful is free…

Rebecca Fitzgerald
CEO, StrawberrySocial

Dan Spicer
social strategist and analyst , StrawberrySocial


Vanessa Weddell 
head of events, CharityComms

About the Social Media Network

This networking group looks to address a gap for strategic and professional development of social media leads working in charities and not-for-profit organisations.

Each meeting will offer a safe space for members to chat about working in charity social media, with the focus of discussions on strategy-led topics. This is a space to learn together and share best practice, challenges, successes and inspiration with your peers.

Attending the Social Media Network events is free and exclusive to CharityComms organisational and individual members (charities only).

In between events, stay in touch with your peers via the Facebook Group CharityComms Social Media Network

Join the Social Media Network mailing list 

If you’d like to be one of the first to hear about these events, please email  to be added to the mailing list.