Bad things happen to good people and organisations. When a charity gets caught up in a crisis, it is crucial that it takes control of its communications to limit the fallout. A badly handled crisis is one of the greatest risks to any organisation’s reputation. Yet while crises can’t always be avoided, they can be managed – for better or for worse.
In this session we explored crisis comms, took a look at the CharityComms Best Practice Guidelines and thought about how we can all be better prepared to handle a crisis.
- Article: Top tips for communicating in a crisis – Peter Gilheany, PR director, Forster Communications
- Template: Crisis communications plan template
- Best Practice Guide: Crisis communications for charities
Prevention is better than cure – how reputation management helps crisis communications – Ed Coke, founder and director, Repute Associates
Crisis Comms 101: CHORTLE your way in, SAIL your way out – Tony Coll, founder, Tony Coll & Associates
About the South West networking group
The South West networking group is a network of comms professionals working in UK charities and not-for-profit organisations in the South West of England and Wales.
Meeting three times a year in Bristol, each event focuses on a different comms topic with presentations, group discussions and networking. These events are a great opportunity to meet your peers, compare notes on workplace practices and share successes, ideas, challenges and inspiration. The group is designed to encourage networking and peer-to-peer support, sharing issues in a ‘safe’ and relaxed environment.
If you’d like to be one of the first to hear about these events, please contact our events team to be added to the mailing list.
If you’re interested in presenting at this event (or at a future event) or joining the steering group, please email Vanessa.