Skip to main content

Heavier workload balances slight rise in comms salaries and appreciation

7 June 2016

Nearly two in five charity communicators feel the recent challenging media environment for the sector has meant an increased value placed on comms.

Asked what impact the intense media scrutiny of charities over the past year has had on others’ perception of the value of the communications/marketing role, 39% said it has increased slightly, according to the CharityComms/TPP Recruitment Charity Marketing & Communications Salary Survey 2016.

“Public trust in charities has fallen dramatically. Charities need now – more than ever – to effectively communicate their services and positive impact,” said one respondent, while another said their charity was “seeing the importance of charity branding and image – ie trustworthiness.”

This increased understanding of the value of comms may account for a very slight upward lift in salaries across the sector. A “focus on corporate reputation from boards [is] driving salaries up,” according to one respondent.

Salaries lift slightly for 29%

Salaries of marketing and communications professionals in charities remain largely static, with 59% of respondents seeing their salaries stay the same. This is an improvement on last year, when 65% said their pay packets hadn’t changed. There’s been a corresponding increase of 5% in the number of respondents who say their salaries have increased a little in the past year (29%, up from 24%).

Other reasons given for slight increases in salaries include a “growing awareness of the importance of communications, but a sense that it's still undervalued compared to marketing or sales,” according to one respondent. A “need to increase brand awareness in such a crowded space,” was cited by another. “Colleagues and senior leaders are slowly understanding the importance of these specialised roles,” said a third. 

This resonated with others: “Senior management is more aware of the importance of our roles. Additionally, the external landscape is making comms more important.” And some are seeing an “increased recognition of the contribution marketing and comms has on promoting services and attracting funding”. There’s a welcome “realisation that competition is getting tougher and marketing gives competitive advantage”.

The specific skill set of marketing and comms was flagged by several people: “Marketing communications activities are becoming more data driven and thus start making the links between activity and revenue,” said one, while another cited a “higher demand for more workers with communications and marketing skills, particularly in regards to digital skills.”  

But while several welcome that “the knowledge that to get the right staff you have to pay the right salary is becoming more common across charities” there’s no sense of complacency. “I think people now understand a little better the value of communications and marketing, and the skills required to achieve success in this area. However, it is still undervalued compared to other roles in the organisation and is also one of the first areas to get cut when making redundancies.”

When asked more generally about perceptions of the value of comms, outside of the negative media spotlight, 52% said it had become more valued (simlar to last year's 54%). For those who feel the perceived value of comms has stayed the same (38%), there are other benefits: “The role is no more nor less valued but people remember to talk to us more and to talk sooner,” was one wry comment.

Same budgets, more work

However, there’s a real sense from respondents that while salaries might not be rocketing, expectations and workloads are. “I think the role is becoming more valued, especially with the rise of social media, but I also feel like the salaries have not increased in line with the amount of work which must now be done to keep up,” was one comment. “Managers expect the focus on digital work to increase but are not cutting back on anything else,” complained another, while in a third said: “I've seen investment in the size of team, but not the salary levels.” 

The Charity Marketing & Communications Salary Survey 2016 aims to benchmark salaries across the sector and was completed by 792 respondents in April/May 2016. It is compiled by TPP Recruitment in conjunction with CharityComms. Download the full report here.

Vicky Browning


Vicky became CEO of ACEVO, the charity and social leaders’ network, in January 2017, helping to empower our inspiring sector leaders to make the biggest difference they can to their beneficiaries, their organisation and to society. Vicky was previously CharityComms’ director for nearly seven years.