Published: 15 June 2012

Internal communications officer

Reporting to:

Internal communications manager

Role purpose:

To support the delivery of the organisation’s internal communications strategy. To enable the departments of the organisation to deliver key communications to staff, volunteers and stakeholders in a planned way. To take lead responsibility for the planning and implementation of a range of events and conferences.

Key responsibilities:

  • To help implement the internal communications strategy to provide effective communication of relevant corporate information to staff, volunteers and stakeholders
  • To develop internal communication strategies and plans for specific activity to staff, volunteers and stakeholders (including trustees and VIPs) to meet specified communications objectives
  • To help build a culture where two-way internal communication is seen as fundamental and integral to the success of the organisation and its staff, and where communication is seen as the business of every staff member
  • To advocate the critical business importance of internal communication and support the consistent use of the brand
  • To continually evaluate the success of internal communications, working with a broad range of stakeholders
  • Draft key messages for target audiences
  • To research, plan and implement a range of high profile events and conferences, including the staff conference, AGM and others
  • Undertake risk assessments for conference and events to ensure risks are appropriately managed
  • Working and negotiating with external suppliers and venues to provide the best value for money
  • To provide a communications plan for each event detailing target audience and plans for reaching them
  • Provide knowledge, support and expertise in audio-visual presentations for staff
  • Write and edit copy (ranging from news reports and features to interviews and letter text) for various publications and materials (both print and online), including the staff magazine, volunteer and supporter magazine, the annual review, and the staff e-newsletter
  • To implement, develop and project manage a range of internal communication activities and initiatives including manager briefings
  • Maintain and moderate information and user engagement channels including staff intranet
  • To complete agreed programmes of work, meet challenging targets, deadlines and standards of performance as agreed with line manager