Alana is the communications manager at Health in Mind, responsible for all internal and external communication activities and the charity’s public profile. She has previously worked in communications roles at national charities Family Action and Grandparents Plus. She is an Associate of the Chartered Institute of Marketing.

Most of us start our conversations with hello. It’s short, quick and a simple way to make a connection with someone. But what do we do if we can’t see people face-to-face...