Felicity Pointer and Kevin Hartzenberg work in the digital media team at the British Red Cross and are responsible for the upkeep and development of the website.
Would you buy a pair of shoes without knowing the size of your feet? Probably not unless you fancied a painful walk home. But this (or the equivalent) is a common approach to online interface design. The web’s littered with systems that try to force users to adapt to them, even if it doesn’t quite […]