Lucia Capobianco is a Senior L&D Officer with Samaritans. She has worked for the Central Office of Samaritans for 13 years and has been part of various projects during that time including the change programme, There for Everyone which includes a refresh of Samaritans initial training offering to new volunteers; the Network Rail partnership working to reduce suicide on the railways; and the Chad Varah Appeal. Lucia has also been a listening volunteer with her local Samaritans branch for 10 years.
A difficult conversation is something none of us relish, however having a few tools and techniques to help you navigate that conversation can make a world of difference...