Serena has been building and managing online communities for eleven years. She is currently working to oversee Dementia Talking Point, a peer support community for Alzheimer’s Society. As part of this work, Serena has received training from the Helplines Partnership and Samaritans to support vulnerable people and those facing difficult situations. Prior to this, Serena worked in PR at a cancer charity. She also has a CIPR qualification in Public Relations.
No day in community or social media management is the same. When you’re faced with a crisis it can feel overwhelming and stressful, especially when you’re also dealing with a wide range of enquiries...
