Susan joined Barts and The London in July 2003. An award-winning PR professional, she has specialised in challenging reputation and issues management roles. Previously she was Head of Special Projects for airports group, BAA plc.

What makes your department so strong? The twelve-strong communications team is responsible for the reputation management of three world-renowned hospitals: Barts in The City, The Royal London in Whitechapel and The London Chest in Bethnal Green. We focus on strategic priorities to avoid spreading ourselves too thinly, and draw on the strengths of individual team members […]