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Digital transformation


21 May 2015 09.00 - 16.30

What does a digitally healthy charity look like? How is it organised? What policies, processes and strategies does it have in place? What are the emerging digital developments, where are they likely to take us and how are charities responding, innovating and skilling-up to be fit for the future?

At this conference we explored these and other questions through a day of knowledge sharing, practical workshops, case studies, strategy-focused breakouts, discussions and networking.

Sponsored by


Creating the right environment for digital transformation report by Eduserv

CX: Survival of the fittest report by Precedent


Digital transformation needs more than just infrastructure to succeed by John Simcock, charities director, Eduserv
Digital transformation for the British Heart Foundation by Lindsay Herbert, global head of digital, Precedent
Ten tips for digital transformation at charities by Kirsty Weakley, reporter, Civil Society Media
Turning our website from a tortoise into a hare by Emma Gunby, communications director, Roy Castle Lung Cancer Foundation


Embracing the new digital reality
Tim Cockle, head of digital services, Eduserv

Transforming supporter experience
Claire Hazle, head of digital, Marie Curie

Breakout A: Skilling-up for transformation
Bertie Bosrédon, digital strategist

Breakout B: Making the case for digital
Helena Raven, head of digital, NSPCC

Breakout C: Using digital to transform service delivery
Erin Hedger, digital manager, Depression Alliance
Alison McCormack, founder, We Are MC2

Breakout D: Digital transformation – learning from the pros
Lindsay Herbert, global head of digital, Precedent

Breakout E: Room to fail – encouraging innovation
Polly Cook, senior digital project manager, Macmillan Cancer Support

Breakout F: Influencing culture and enhancing skills
Karina Brisby, director of digital, The Children’s Society
Lucy Wappett, digital manager, The Children’s Society

Breakout G: The agile and lean mindset
Jo Kerr, assistant director, digital, Breast Cancer Care
Damien Austin-Walker, head of digital, vInspired

Breakout H: Adopting a ‘digital first’ approach to health information
Pierre du Bois, head of communications, Lymphoma Association
Jenny Coldwell, acting digital manager, Lymphoma Association

Approaching digital transformation at your charity
Julie Dodd, digital strategist and author of The New Reality