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Accessibility

Read our accessibility statement and find resources to help set accessibility preferences on your device and browser.

CharityComms Accessibility Statement

This accessibility statement applies to the CharityComms website: www.charitycomms.org.uk

This website is run by CharityComms. We want as many people as possible to be able to use this website. For example, that means you should be able to:
● change colours, contrast levels and fonts
● zoom in up to 300% without the text spilling off the screen
● navigate most of the website using just a keyboard
● navigate most of the website using speech recognition software
● listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recordings:

We’ll consider your request and get back to you in seven days.
If you cannot view the map on our ‘contact’ page, email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Christine Fleming, head of digital content, via email: christine@charitycomms.org.uk.

Technical information about this website’s accessibility

CharityComms is committed to making its website accessible, in accordance with the Web Content Accessibility Guidelines 2.1 AA.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with WCAG

Main website

Content list filters on the search and blog are provided by third-parties and are not clearly described to screen reader users. In some cases they are listed as links rather than checkboxes, which could be confusing to users. This fails WCAG 1.3.1 Info and Relationships (A) and 4.1.2 Name, Role, Value (A). We have added some accessibility related markup to these to improve the screen reader experience and are in the process of reviewing and improving these.

Across the website there are contrast issues with buttons and line underlines. This may make certain button labels harder to read, and may make determining links harder for some users. This fails WCAG 1.4.3 Contrast Minimum (A). This is particularly the case with buttons and link underlines, we are in the process of developing new styles for these.

While scrolling some pages, a floating sidebar navigation menu appears on the left-hand side. This is accessible to keyboard users at the very end of any page. This is not particularly useful to keyboard users as a navigation control because of its placement. This fails WCAG 1.3.2 Meaningful Sequence (A). Keyboard users have the option of using the contents sections and section navigation links instead, so they do no not need to use this. We will look to remove this from the keyboard navigation tab order.

Some pages which contain tile content duplicate links for the associated pictures and text for each tile. This can make the keyboard journey unnecessarily long for keyboard users. This fails WCAG 2.4.3 Focus Order (A). We are in the process of updating these to have a single link containing both the image and text.

Salesforce pages

If a user makes a mistake on the booking journey, error messages do appear but they are not read out to screen reader users or move the user to the incorrect field. This fails WCAG 3.3.1 Error Identification (A). We plan to investigate and fix this issue.

The event booking pages cannot be resized and will present significant difficulty for any users that wish to view the website at higher magnifications. This fails WCAG 1.4.4 Resize Text (AA) and 1.4.10 Reflow (AA). We plan to investigate and fix this issue.

The booking form does not have fields which are labelled correctly. No form fields will be described in a useful way to screen reader users. This fails WCAG 1.3.1 Info and Relationships (A), 2.5.3 Label in Name (A) and 4.1.2 Name, Role, Value (A). We plan to investigate and fix this issue.

The event booking journey does not have a language set for all pages. This can affect pronunciation for screen reader users and translation options for users who’s first language is not English. This fails WCAG 3.1.1 Language of Page (A). We plan to investigate and fix this issue.

Delegate information is presented as a table, but column headings are not clearly described as a user moves through delegate information. This could be more confusing for users booking for multiple delegates at once. This fails WCAG 1.3.1 Info and Relationships (A). We plan to investigate and fix this issue.

Links across the booking form do not contain useful link text to describe where the link leads. These could be logos, links that say things like “click here” or just full URLs. This fails WCAG 2.4.4 Link Purpose (A). We plan to investigate and fix this issue.

Some elements of the booking form do not meet colour contrast requirements and may be hard for users to see. This fails WCAG 1.4.3 Contrast Minimum (AA). We plan to investigate and fix this issue. We plan to investigate and fix this issue.

System emails

Confirmation and event info emails are presented as table content which can make it harder to read for screen reader users or to resize. This fails WCAG 1.3.1 Info and Relationships (A). We plan to build a new email template to fix this issue.

Confirmation and event info emails have links which do not contain useful link text to describe where the link leads. These could be logos, links that say things like “click here” or just full URLs. This fails WCAG 2.4.4 Link Purpose (A). We are in the process of reviewing email content to fix these issues.

Reference numbers in confirmation emails may be hard to see for some users because they fail WCAG contrast requirements. This fails WCAG 1.4.3 Contrast Minimum (AA). We plan to investigate and fix this issue.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope

Portable Document Format (PDF) and other documents

Some of the documents on the website do not conform to all accessibility requirements. This covers documents such as policies, job descriptions, and surveys.

Some documents:
· Are missing document titles
· Contain contrast issues
· Are untagged or have other navigation issues such as missing headings
· Contain images without alt text descriptions

Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

Older documents published before September 23rd 2018 will not be updated unless they form part of a core administrative journey, or will be done by individual request. If you require an older document in an accessible format please contact us using the methods listed previously.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video content

We do not plan to add captions to live video streams. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content will also not be updated. All future video content will include appropriate accessibility options such as captions and transcripts.

What we’re doing to improve accessibility

CharityComms is doing the following to improve accessibility…

  • We are working with Salesforce to improve the known issues with our booking forms.
  • We are working to improve instances of missing alt text on our site.

Preparation of this accessibility statement

This statement was prepared on 17/02/2022. It was last reviewed on 17/02/2022.

This website was last tested on 23/11/2021. The test was carried out by All Able Ltd.

A representative sample of pages of the website were tested along with a sample of the documents from each area of the website.


Setting accessibility preferences

We all access and absorb information in different ways. So when it comes to our accessibility needs they are understandably as unique as we are.

Adjusting your device and browser accessibility settings can help you to have the best experience possible. Below are some useful links that may help you get started.

Managing accessibility preferences on your device

Depending on your device, and it’s operating system, there are different ways to change your accessibility preferences. This enables you to tailor things for your own personal needs.

Please find below links describing how to make changes on a range of popular tech brands products:

Manage accessibility preferences through your browser

A good place to start when seeking advice on setting up browsers for accessibility is AbilityNet’s My Computer My Way pages. Using the search function you’ll find lots of different browser related resources available: