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Booking terms and conditions

Not sure if you’re a member? If you’re not sure whether you’re a CharityComms member please contact events@charitycomms.org.uk and we’ll be happy to help. Accessibility We aim to make our events as accessible as possible. We use Otter Ai for live transcription and offer captions/subtitles on our recorded content created after 1 September 2021. If […]

Not sure if you’re a member?

If you’re not sure whether you’re a CharityComms member please contact events@charitycomms.org.uk and we’ll be happy to help.

Accessibility

We aim to make our events as accessible as possible.

We use Otter Ai for live transcription and offer captions/subtitles on our recorded content created after 1 September 2021.

If you have any access requirements you’d like to make us aware of, please email us at events@charitycomms.org.uk.

You’re also welcome to bring someone to assist you at our events. We ask that you email events@charitycomms.org.uk to book their free place.

Bookings

When making bookings delegates should note that each ticket is per person and not for a group. Please do not share the online access details and event content with others, as this is a breach of our terms and conditions.

Need a purchase order?

If you need a Purchase Order number included in your invoice please email events@charitycomms.org.uk and we will be able to provide you with an updated invoice.

Payment

Payment should be made by the date of the event. We recognise that sometimes this isn’t always possible so please notify our Accounts Team at accounts@charitycomms.org.uk to update them on the situation.

Want to cancel?

All cancellations must be made in writing by email to events@charitycomms.org.uk.

If you cancel an online workshop place more than 7 business days before the event date, we can offer a refund. No refund will be offered if you cancel your place within 7 business days of the event date. Workshop places are non-transferrable to other events. However, you’re welcome to provide a name change for an attendee. Please email events@charitycomms.org.uk to let us know about the swap.

For online conferences, cancellation requests must be made in writing in email to events@charitycomms.org.uk at least 48 hours before the event date. Cancellation requests received on the day of the event will not receive a refund and will be required to pay the full ticket fee. No refund will be offered for non-attendance at an event. Online conference places are non-transferable to other events.

If you are unable to attend an online conference or online workshop due to Covid 19 illness you will receive a full refund by writing to us at events@charitycomms.org.uk.

If CharityComms cancels or make changes to an event or workshop

CharityComms events and courses are constantly updated. While we endeavour to deliver the courses as advertised there may inevitably be occasions where we have to change content without prior notice or, in exceptional circumstances, to cancel an event.

If an event is cancelled or rescheduled by us and you can no longer attend, you may request for a full refund. Please email events@charitycomms.org.uk.

Check to see if we’re recording the event before you cancel

If you are no longer able to attend an online event, please check with us at events@charitycomms.org.uk to see if the event is being recorded.

If the event is being recorded, we’ll send you details of the live broadcasts and any pre-recorded presentations made available to the delegate to watch on demand at their leisure.

Substituting a delegate

If an individual, organisational or corporate member is unable to attend an event and wants to send a substitute delegate, please notify us by emailing events@charitycomms.org.uk. If the substitute delegate is NOT a member, the substitute delegate will be charged the non-member price to attend the event.

If you’re an non-member of CharityComms and want to make a delegate swap, please notify us by emailing events@charitycomms.org.uk

Discounted or free tickets for our members 

Individual members

You may only use discounted or free places at our events for yourself.

Organisational members

Organisational membership entitles all staff working at that organisation to attend our seminars and special interest groups events for FREE and our conferences at a special discounted fee.

Corporate members

Corporate membership entitles all staff working at that organisation to attend our seminars and special interest groups events for FREE and our conferences at a special discounted fee.

Conferences

Individual, organisational and corporate members of CharityComms enjoy significant discounts on places at conferences. However, membership discounts can only be applied if the individuals or organisations are members at the time of booking and at the time of the event. Membership discounts can’t be applied retrospectively to bookings.

If you’re not sure whether you’re a CharityComms member please contact events@charitycomms.org.uk

Seminars

Individual, organisational and corporate members of CharityComms can attend our seminars for free if they are members at the time of booking and at the time of the event.

If you’re not sure whether you’re a CharityComms member please contact events@charitycomms.org.uk

Special Interest Groups (SIGs)

These events are for CharityComms individual, organisational, and corporate members only.  If you’re not sure whether you’re a CharityComms member please email events@charitycomms.org.uk

Workshops

Stepping into Comms Leadership Workshop Series

  1. The fee covers all three sessions. Please note that workshops cannot be booked as independent sessions. If you are not able to attend all three dates, you will still be required to pay the full fee and we will not be able to offer part or full refunds.
  1. If you are unable to attend, you cannot send a substitute delegate in your place once the sessions have begun.
  1. In the unlikely event that CharityComms must cancel a workshop, we will endeavour to reschedule the workshop on a new date that suits as many as possible.

Need help?

Please contact:

The Events Team

events@charitycomms.org.uk