Zoe Williams is Communications Manager at Kidscape, the UK’s longest-running anti-bullying charity. Kidscape provides information, advice and support to anyone affected by bullying.
There’s an increasing concern about trolling of charities on social media, and the impact this can have on staff and charity reputation. When you’re managing social media accounts that are impacted by trolling, you can find yourself wading through pages of upsetting and hateful comments...