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Terms and conditions for organisational membership

Joining CharityComms as an organisational member indicates acceptance of our terms and conditions.

Code of conduct

Joining CharityComms as an organisational member indicates your organisation’s acceptance of our terms and conditions and willingness of everyone who is part of your membership to adhere to our member code of conduct.


Payment for membership must be made within 14 days of receipt of invoice. Your membership will lapse if you do not pay us within three months of the original invoice date. Membership payments are non-refundable.

Seminars and special interest groups

Organisational membership entitles all staff working at that organisation to attend all CharityComms seminars and special interest groups for free. However, this membership discount can only be applied if the delegates are members at the time of booking and at the time of the event. Membership discounts can’t be applied retrospectively to bookings. All places are allocated on a first come first served basis. Booking online indicates acceptance of our booking conditions.


Organisational members of CharityComms enjoy significant discounts on places at CharityComms conferences. However, membership discounts can only be applied if the delegates are members at the time of booking and at the time of the event. Membership discounts can’t be applied retrospectively to bookings. All conference places are allocated on a first come first served basis.

Peer support scheme

The Peer Support Scheme is an exclusive benefit for CharityComms organisational members only. We cannot guarantee the length of time it will take to make a match. The length of time can vary as this is a personal matching service to find appropriate mentors for each individual member who wants one. CharityComms will keep in contact with applicants to inform them of progress made in the matching process. We also can’t guarantee a mentoring match. CharityComms will do its best to match all applicants in the scheme. However there is a possibility that we won’t find a successful mentoring match.

Organisational membership under an umbrella organisation

Please note that if you have joined CharityComms as an organisational member as part of a discounted offer under an umbrella organisation, the benefits of membership differ slightly to our regular organisational membership:

  • Membership under an umbrella organisation does not entitle you to attend the twice-yearly organisational member networking lunches.
  • Membership under an umbrella organisation does not entitle you to receive the £500 discount off the monitoring service from nfpSynergy.

CharityComms Privacy Statement

CharityComms is committed to protecting and respecting your privacy.

This statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 2018 (the Act), the data controller is CharityComms of 2-6 Tenter Ground, London, E1 7NH.

What information we collect

We collect three types of information:
(1) anonymous data that is automatically collected from all visitors.
(2) personal data that visitors voluntarily submit so that we can provide you with a service.
(3) financial data that visitors voluntarily submit to pay a membership fee

If you supply such information, we will ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.

Anonymous data

We may collect and record information in order for us to understand more about how our site is used and in turn to make sure that the site reflects your needs. To do this we may send cookies to your PC. A cookie is a small file that contains information that allows us to recognise that you have used the site before, but will not contain any personal data.

If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site.

  • In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then use the slider bar to choose the level of privacy you want.
  • In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose your level of privacy.

Please note that our advertisers and suppliers may also use cookies, over which we have no control.

Personal data

All information you provide to us is held securely in accordance with the Data Protection Act 2018. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Financial information

In order to process Direct Debit or Credit Card transactions we will ask for your card details. In order to do this you will be directed to a secure area of our site. To ensure the maximum level of security is applied to your data, all transmissions over the internet to and from this area are encrypted using SSL (Secure Sockets Layer).

Credit card and bank detail information is not retained on our web servers, but is transferred to our secure internal databases (for the purpose of collecting and recording payments).
How do we use your information?

We may use the information we hold about you in the following ways:

  • To provide the services requested, as well as information related to those services.
  • Marketing, promotions, notification of events, workshops and training sessions run by CharityComms and occasionally selected partners.
  • To improve our understanding of how our site is used.

How we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


CharityComms does not rent or sell mailing details to any third party.

The CharityComms website includes links to other sites, not owned or managed by CharityComms. We cannot be held responsible for the privacy of data collected by websites not managed by CharityComms.